Damaged item:

This can be returned so that a new item can be ordered (while stocks last)

The shipping costs for this return are for the buyer.

The new shipping costs are provided by gamelootz.

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Refund:

This is possible if we cannot offer a suitable solution.

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Right of exchange:

In a period of 14 days, the ordered item can be exchanged or returned in its original packaging. The costs associated with sending this to us will be charged to the buyer.

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Item not delivered:

We will contact our shipping method to find out the reason why it has not been delivered and we will also look for a suitable solution here.

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Wishlist:

When specifying a wishlist, you will always receive a photo of the order before it is packed and shipped.

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Gift voucher:

An exchange or return can also be realized in the form of a gift voucher with the agreement of both parties.